Payment and Refund Policy

Last updated: 02 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases made through the website operated by CrimZo.info. It covers digital subscriptions to our Entertainment Magazine, access to exclusive celebrity culture articles, event tickets for South African entertainment industry gatherings, and related digital content focused on celebrity news and entertainment in South Africa. The policy governs transactions for both one-time purchases and recurring services provided to customers located in South Africa.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in South African Rand (ZAR) and include value-added tax (VAT) at the prevailing rate unless otherwise stated. Additional charges may apply for premium content bundles or expedited digital delivery where applicable. Customers are responsible for any bank fees or currency conversion costs if paying from outside South Africa, though the site primarily targets local users.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept payments via major credit and debit cards, electronic funds transfer, and selected digital wallets compliant with South African banking standards. All transactions require authorisation from the issuing bank. Payment security is maintained through encrypted gateways that comply with local financial regulations, ensuring card details are not stored on our systems.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent to the provided address. A binding contract forms when the confirmation is issued, subject to availability of the digital content or event. For subscriptions, access begins immediately upon confirmation unless a cooling-off period applies under South African law.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Protection Act, customers have a seven-day cooling-off period for certain digital services where cancellation is permitted without penalty, provided no substantial content has been accessed. Event tickets may have shorter or no cancellation windows depending on the specific booking terms disclosed at purchase.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are eligible for unused subscriptions within the cooling-off period or for defective digital products. Exclusions include accessed content, promotional offers already redeemed, and event tickets after the event date. Non-refundable items cover any personalised celebrity culture packages or time-sensitive entertainment access.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit details via the contact form on the Contacts page, including order number, reason for refund, and proof of purchase. Provide your full name, email address, and transaction reference. Requests must be made within the applicable period to be considered.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review within ten business days. Approval or rejection is notified by email, with reasons provided for rejections. Approved refunds proceed to processing, while rejected cases may allow for appeal through the same contact route.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method in ZAR. Processing typically takes five to fifteen business days, after which funds appear in the customer's account depending on their bank. Digital wallet refunds follow similar timelines but may vary by provider.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content and subscriptions are non-returnable once accessed or downloaded. Promotional offers are generally non-refundable after redemption. Services such as live entertainment streams follow strict access rules, with no refunds for partial viewing.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be retried or resolved within forty-eight hours to avoid order cancellation. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks or suspected fraud trigger immediate account review, potentially leading to service suspension pending verification.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside the Consumer Protection Act of South Africa, which grants rights to fair treatment, accurate information, and remedies for defective goods or services. Nothing in this policy excludes these statutory rights, and customers retain the ability to approach the National Consumer Commission if disputes arise.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on the Contacts page or email [email protected]. Written correspondence may be sent to 26 Old Main Road, Hillcrest, Durban, 3610, South Africa. This policy may be updated periodically to reflect legal changes, with the latest version always posted on the site. The current version is dated 02 November 2026.